By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The www.specialistwhisky.com website is provided solely for your personal use. You may not use this websites for any commercial purpose.
- Online Shopping
- Acceptance of your Order
- Shop Opening Times
- Order Cancellation
- Payment Methods
- Pricing Policy
- Product Availability / Information
- Delivery Information
- Insurance Information
- Gift Wrapping
- Returns Policy
- Returns Instructions
- The Website
- Liability and Indemnity
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Acceptance of your order, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order.
By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.
Visitors under the age of 18 should not register with this website or submit any information to us.
Shortly after you have placed an order with us, an email will be sent to you from Specialist Whisky acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Specialist Whisky. Upon payment to Worldpay, Worldpay will send you an email confirming payment of your order.
Order acceptance and the completion of the sale between you and Specialist Whisky will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock - see Product Availability
- Our inability to obtain or confirm authorisation for your payment
- The identification of a pricing or product description error
- Failure to meet the eligibility to order criteria set out in the Terms and Conditions
Specialist Whisky will email you upon despatch of your order.
Our Shop staff will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment.
Our Shop is open from 10am to 5pm Monday to Saturday and 1pm to 5pm on Sunday. Please call 01301 702084 (UK only).
If you wish to cancel your order please contact Specialist Whisky
- by calling 01301 702084 between 10am to 5pm Monday to Saturday and 1pm to 5pm on Sunday.
It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy.
Where your order is returned to us within 7 working days of your delivery, the cost of your order and your original postage charge will be reimbursed in full.
We accept payment via RBSWorldPay by the following means:
Please note that Specialist Whisky does not accept cash, cheques or gift vouchers as payment online.
All prices shown on the website are in £Sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.
Specialist Whisky may offer discounts for buying in bulk, for any such discounts - please contact us.
We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be listed as "Out of Stock" on the website at the earliest opportunity the item may not be available again (this is very true of Rare or Collectable Whisky). Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.
Alcohol may only be sold to persons 18 years of age or over.
Billing Address Policy:
For customer and our security, we only ship debut/first orders to the registered billing address of the cardholder who made the purchase. This is to avoid fraudulent use of credit/debit cards which affects the online retail industry and is a commonplace policy for all major retailers. Once this order has been fully completed and delivered we can ship any future orders to alternative addresses when required (this is normally a 2 week period).
If it is imperative for the item to be sent to an alternative address please complete the order as normal providing both the billing and delivery addresses along with as much information as possible in the comments box provided. BUT Please be aware that shipping to an alternate address WILL lead to a delay in despatching your order whilst we speak to you verbally.
If you DO place your debut order, and you have requested that it is delivered to an alternative address, we will attempt to call you / email you, if we don't get a response within 24 hours, we will cancel your order without any further notification.
Where VERIFIED BY VISA - OR - MASTERCARD SECURECODE is used - we will ship to an alternative address.
UK Mainland Delivery:
We endeavour to deliver within 4 working days of your order being placed unless alternative dates are stated in the product description; this is subject to goods being in stock. Normal delivery is £5.49 for a limited period.
We do not provide a Next Day delivery service
Upon despatch of your order, we will email you to confirm. At this point you may be able to see tracking of your parcel within the "Your Account" area of the website.
If you prefer to collect your Order personally, please place your order as normal, and place notes in the comments area of the checkout, and we will refund your postage.
Specialist Whisky cannot be held responsible should local customs authorities wish to confiscate any particular item contained within the order, or charge any import duty. The recipient is responsible for paying the duty.
We regret we do not deliver our products outside the EU.
Insurance (UK only) can be added at the checkout, we cover for loss of parcel, but our courier will NOT cover for DAMAGE of the product. Therefore we offer an insurance service whereby we cover for damage for an additional £2.50 - This can be selected from the shipping options within the checkout/basket area.
WE DO NOT OFFER DAMAGE COVER FOR ANY PARCELS GOING OUTSIDE OF THE UK
Specialist Whisky endeavours to use recycled packaging at all times, by making use of the huge amount of cardboard that we get from our many deliveries in! We would like to think that we are doing a little something to help with our all-important environment, so if your whisky arrives in a weird shaped parcel, this might explain it!
All orders will be confirmed by email. Should you not receive confirmation within 48 hours, please contact our Whisky Shop on 01301 702084. If sending a copy of an order by fax or email, please quote your order number.
Please note that all information on the website, including prices, availability of any promotions, goods or services is correct at time of going online (November 2010). We will make every effort to maintain prices shown online, however, prices may fluctuate depending on circumstances beyond our control and other factors. Please note that any price changes will be confirmed to you at the time of ordering. Prices are inclusive of VAT where applicable.
Large / Bulky Goods / Special Order
Large and bulky goods may be subject to additional carriage charges and delivery times may vary. Individual rates and delivery times will be included in the product information for each individual item.
We will be adding this in due course
The cost of this will be £1.00 and there will be a choice of 6 different wraps.
We will be adding this in due course
The cost of the gift card will be £0.95 and there will be a selection of cards to choose from.
This Policy is for goods purchased on the Specialist Whisky website.
Unwanted goods may be returned for a refund or exchange provided they are returned in their original condition, unused and unopened within 14 days of delivery with the Returns Details included within your order. You will gain a refund of the products you have returned.
Except in relation to incorrectly supplied goods where your statutory rights are unaffected.
For all our products the original manufacturers' packaging is part of the goods sold to you, so please retain it for at least 28 days in case you wish to return them for any reason. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily.
On receipt of the returned goods we will give you a refund of the amount paid for the goods. If you notify us of your intention to cancel your order within 7 working days of delivery (or prior to delivery) then the original delivery charge will be reimbursed in full - otherwise we do not refund the original delivery charge unless the goods have been incorrectly supplied.
Refunds will be in £Sterling.
When returning products which you have received a discount or special offer on, the refund will be adjusted accordingly. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.
Can I Change or Cancel my Order?
We will make every endeavour to change or cancel your order if has not already been dispatched. If your order has already been dispatched please follow our standard returns procedure, the instructions will be contained within the parcel.
You cannot change the order after we have completed the order process.
How can I cancel my order?
- Phone our Shop on 01301 702084 between 10.00am to 5.00pm Monday to Saturday
- Fill out the Returns Form enclosed with your order, noting whether you would like a refund or an exchange of your goods.
- Use the Returns Label provided and attach it to the front of the original packaging. Package the items to prevent damage, enclosing the Returns Form. Goods should be sent to the following address:
SPECIALIST WHISKY - DELIVERY DOOR 1
C/O THE GREEN WELLY STOP
PERTHSHIRE, FK20 8RY
- We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
- We will not reimburse the postal charges of returning an item unless that item is being refunded because has been sent to you in error.
- The goods must be returned unused and unopened, in their original undamaged packaging. We will consider the condition of the goods being returned BEFORE making a refund.
- You must return the item to us upon cancellation of your order to receive a full refund or exchange. If you notify us of your intention to cancel the order but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.
If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact Specialist Whisky on 01301 702084 or Contact Us.
None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied.
Sale items or special purchases bought on SpecialistWhisky.com may be returned for exchange only if returned in their original condition with proof of purchase, during the same Sale period or within 14 days of purchase (whichever is earlier).
We may change the Specialist Whisky website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our service obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and Shoppers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by Scottish law and you agree to submit to the exclusive jurisdiction of the Scottish courts in relation to all matters connected with or arising out of the website or any order you place on the website.
Please note that for photographic purposes, any additional items in the photograph, such as glasses, plates and such like WILL NOT be sold as part of the sale, unless advised otherwise.
Packaging may vary to that displayed.
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.
These conditions of use may be altered from time to time where we consider it reasonable and necessary to do so. The current conditions of use will be available at all times at our Tyndrum store.
Specialist Whisky is run by The Green Welly Stop, Tyndrum, Crianlarich, Perthshire, FK20 8RY.
Specialist whisky are running a competition on twitter to win a bottle of whisky or wine up to the value of £50.
To win, you must follow Specialist Whisky on twitter
The prize will be chosen by us, there will be no cash alternative
The winner will be chosen by us and will be required to contact us in a designated time frame
Specialist Whisky reserve the right to terminate or amend this competition at any time.